As National Customer Service Week 2025 draws to a close, we’re proud to shine a spotlight on the dedication, passion, and impact of our incredible teams. 🎊 As part of the celebrations, colleagues have been nominating those who consistently go above and beyond, delivering support not only to our customers, but also to one another. Here’s Jo and Louise, key members of our #CustomerService team reflecting on the week we’ve had and all the learning opportunities it has presented, followed by some s

It’s the first day of National Customer Service Week 2025, and we’re proud to be celebrating it once again here at Northern Powergrid. 🎉 Customer service is at the heart of what we do, not just this week, but every single day. ⚡ This week gives us a chance to pause, reflect, and recognise the brilliant work happening across our teams. From colleagues on the ground offering help to our customers, to those working hard behind the scenes, everyone plays a part in delivering the kind of service our