Find out how to submit a request for a refund for a purchase of digital Xbox content.

When you request a refund, it may take 72 hours to process the request. We'll contact you with updates, or you can check the Refund status tab. To download already purchased apps and games, go to …

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, …

Find out how to submit a request for a refund for a purchase of digital Xbox content.

The quickest way to find out about the availability of a refund for an Xbox purchase is to go to your purchase history and find the transaction for which you want a refund:

When you request a refund for something you purchased from Microsoft Store, you can track its status online.

These Digital Game Purchase Refund Terms cover Microsoft Store's digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable …

To cancel your subscription and receive a prorated refund (if eligible), go to Services & subscriptions for your Microsoft account, find the subscription you want to cancel, select Manage > Cancel …

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

To check refund eligibility on a Microsoft 365 Basic, Personal, Family or Premium subscription you purchased from Microsoft, you will need to cancel it first. Follow the steps to cancel the subscription:

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.