By ensuring the correct contact data and call authenticity, and delivering consistent brand experiences, companies can reduce ...

AI is shaping customer service, but responsible and ethical AI implementation should be at the forefront of every organization's digital transformation, ensuring contact centers are fair and secure ...

Sugar CEO David Roberts says he's looking to refocus his company's efforts in a more targeted way, with AI used carefully.

Brightcove's new AI Content Suite helps video content creators increase productivity, create more impactful content, and extend global reach.

ServiceNow has introduced AI Agent Orchestrator and AI Agent Studio, a pair of agentic artificial intelligence innovations on the ServiceNow Platform that act as the AI agent control tower—one central ...

SugarCRM is planning to refocus its marketing and sales strategies, partner network, and adding capabilities, executives told industry analysts.

Alloy.ai and Snowflake users can connect to and integrate real-time sales and inventory data from 350 retailer partners.

Kore.ai, an enterprise artificial intelligence provider, has introduced AI for Process, a no-code platform to automate and optimize knowledge-intensive operations.

Qlik Data Flow's visual drag-and-drop tools reduce dependency on scripting, streamlining data preparation for analytics and AI.

Apptile, a mobile app platform provider, has launched Face AI, a solution that transforms how consumers discover and purchase personalized products through mobile apps. It uses advanced facial ...

Automatic AI Reply, an artificial intelligence functionality, into its CRM platform. The new technology scans client conversations and uses the business data found on vcita's platform to craft answers ...

Klaviyo has been named the preferred marketing automation partner for the WooCommerce ecommerce platform. With this expanded partnership, Klaviyo and Woo together will enable businesses to do the ...