Introduced July 2023, the Financial Conduct Authority Consumer Duty, also known as the Duty, has been in force for over a ...

Verint & Five9 Deepen Partnership to Deliver AI-Driven CX. Customers Now Benefit From Native Cloud-to-Cloud Platform for ...

Kärcher Netherlands has selected Vodafone storm® to provide 'next level customer care' through Vodafone storm cloud contact ...

Simple Metrics that reveal Home Truths about your Contact Centre: Beyond just scores: new ways to measure customer service ...

Avaya announce appointment alison Hastings as European Channel Lead she was previously Avaya’s Senior Channel Director for UK ...

Cardiff Council has turned the UK’s PSTN switch-off into an opportunity for the digital transformation of its schools’ ...

Empowering Vulnerable Customers A Guide for Utility Contact Centres they play a pivotal role in providing support to ...

When Customer Service Becomes an Endless 'Sales Pitch' - what has a car dealership got to do with a contact centre?

To celebrate National Inclusion Week Cirrus releases report highlighting how diversity, equity & inclusion is reshaping ...

Create Efficiencies Before, During and After Interactions. Those that implement AI to support their contact centre ...

Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business Systems ...

OMNINGAGE announce contact centre updates in latest release designed to make customer interactions smoother, smarter, and ...