Predictions Defining the Future of AI and CX in EMEA. Contact Centre article by Five9 predicting the future of AI in CX ...
As automation removes simpler contacts, frontline teams are left handling fewer but far more complex, emotionally demanding ...
Zinc Group have official opened an Octopus Energy-branded contact centre floor, a new phase in partnership with Octopus ...
Cirrus has been awarded Platinum Partner status by NiCE, the global leader in AI-powered contact centre platform ...
NHS Lanarkshire Introduces New Cloud-Based Telephony System Contact Centre as a Service (CCaaS) by Content Guru & Exchange Communications ...
CCA Global Unveils Annual Convention 2026 Exploring Trust, Technology and the Future of CX - contact centre convention ...
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