Introduced July 2023, the Financial Conduct Authority Consumer Duty, also known as the Duty, has been in force for over a ...

Verint & Five9 Deepen Partnership to Deliver AI-Driven CX. Customers Now Benefit From Native Cloud-to-Cloud Platform for ...

Kärcher Netherlands has selected Vodafone storm® to provide 'next level customer care' through Vodafone storm cloud contact ...

Simple Metrics that reveal Home Truths about your Contact Centre: Beyond just scores: new ways to measure customer service ...