In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

Amid such uncertain market conditions, Deutsche Telekom AG, Telefonica, S.A. and Telefonica Brasil S.A. should benefit from ...

Here’s why switching to brsk, the provider rated Excellent on Trustpilot, should be your first New Year’s resolution.

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

The U.S. Court of Appeals for the 6th Circuit issued a decision on the consolidated petitions for review of the ...