Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

An 18-year-old woman dreaming of becoming a nurse, a single mother, a father of two and a former Princeton football star were ...

Most IP phone systems are deployed within single buildings or on school facilities that are connected via either wired or ...

It was easy to miss Dr. Robert Gray’s quick movements, tapping the screen of his smartphone at the beginning and end of patient visits on a recent day.

The AI boom was the biggest story in 2024, and it looks like Term Sheet readers think it’ll be the biggest story in 2025.

The Huawei Mate XT was one of 2024's most unique folding phones. Now, it looks like a successor is already in the works.

More than three years after a federal law was passed requiring phone companies to install anti-robocall technology, fewer ...

The Zacks Diversified Communication Services industry appears mired in high capital expenditures for 5G infrastructure ...

Security is a top priority in the multifamily industry. Monitoring and controlling access to a property protects owners and their residents from the impacts of violent crime, theft, vandalism and ...

A voice over IP (VoIP) service can boost your call quality and save you money compared with a traditional landline. These are ...

Entrepreneur, CEO & Founder of Ytel, improving answer rates and engagement using AI, RCS and modern phone systems with ...

Most people would likely wish never to have to make a 911 call; in most cases, it doesn’t entail being in a favorable ...