Use Tally for any kind of survey, whether you’re getting feedback from clients or students, collecting RSVPs, or gathering ...

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Looking for a better way to manage customer conversations? Discover the top free CRM software options for 2025, including ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

It’s no secret: choosing the right live chat software can make or break the customer experience in ecommerce. With hundreds ...

The Chaos ransomware group breached Optima Tax Relief in a double-extortion attack, stealing sensitive customer case files ...

Cybercriminals Breach Aflac, Private Customer Data Could Be at Risk It's possible that Social Security numbers may have been compromised. It's unclear how many people may have been affected.

Additionally, many Customer Relationship Management (CRM) platforms are now increasingly built into contact management software - in fact, some of the best CRM software is directly marketed as ...

With so much riding on the success of finding and more importantly keeping customers, efficiently managing all customer interactions throughout the entire customer lifecycle is crucial. This is where ...

Salesforce is considered a leader in software solutions for both the CRM and customer service industries. We believe the company’s offerings are still considered best of breed despite being part ...