The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

Discover the key types of network traffic and their role in optimizing performance plus real-world examples to see how they ...

Vonage is a well-known name in the VoIP industry, providing reliable virtual phone numbers to Canadian users. Features such as call analysis, virtual receptionist and the map are resizable. This makes ...

Interactive Voice Response (IVR) systems are deployed at call centers worldwide to automatically interface with customers without the need for a dedicated call receptionist. GL’s tools have been ...

Future podcasts to discuss new CPE device and Post Quantum Cryptography (PQC) integration ...

The U.S. Court of Appeals for the 6th Circuit issued a decision on the consolidated petitions for review of the ...

Kick off the year with an internet plan that doesn't give you a headache. Here are our top internet providers for January ...

Are expensive phone plans draining your wallet? Free calling and texting apps offer a practical solution for staying ...

Although Skype became one of the early success stories when it came to easy-access VoIP, there are a huge ... with meeting participants; it’s no different that the physical whiteboard you ...

Airplane food often gets a bad rap. As it turns out, it's not entirely the airlines' fault that food tastes different at 30,000 feet than it does on terra firma — and it's not all in your head ...

Gilat expects its annual revenues from Stellar Blu to range between $120 and $150 million in 2025, based on Stellar Blu’s robust backlog. In addition, the acquisition is expected to be accretive on ...

By sharing bandwidth with other data or Internet applications, VoIP providers offer these telephone calls at often cheaper rates than conventional telephony. Consumers are increasingly moving to the ...