Customer Relationship Management (CRM) tools have evolved far beyond their original purpose of organizing client data and tracking sales.

RSoft, a leader in AI-powered technology solutions, is thrilled to announce the launch of RSoft Salez Robot, an innovative AI ...

Salesforce (NYSE:CRM), the customer relationship management (CRM) software giant with a market capitalization of $339.39 billion, finds itself at a critical juncture as it navigates a rapidly evolving ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

CRM software plays an important role in improving most areas involved in business operations, providing a centralized location for all its customer data. With that, it’s easier for businesses to ...

The digital world relies on eCommerce as both a fundamental component for business development and customer relationship ...

Near-term debt obligations could hamper Q1 2025 earnings for Pegasystems, but robust contract value might bolster sentiment. Read why PEGA stock is a moderate Buy.

While consolidation offers benefits to businesses and individual consumers, it also presents notable risks that require ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Notably missing from Bigin are any kind of AI features. That's a departure from the pricier Zoho CRM, which leans into the ...

THE Philippines has bagged an investment deal with Salesforce, a US-based customer relationship management technology firm, which plans start operations this year, the Department of Trade and Industry ...

Rolling out price changes can involve a significant amount of manual work on the part of a SaaS provider’s finance team.