In today’s competitive market, retaining clients is just as important, if not more so, than acquiring new ones. Reducing churn—clients leaving your business—requires a strategic approach centered ...

"Drama-infused" training sessions, where attorneys essentially role-play scenarios, are helpful in training attorneys how to deal with complicated, uncomfortable or contentious situations, says ...

Discover how interpersonal skills boost job performance, enhance company culture, and improve business success through effective communication and relationship building.

Discover how relationship management strengthens business ties, boosts brand loyalty, and mitigates risks through effective ...

The economic crisis has damaged revenues, business plans and most importantly, the trust of wealth management clients. According to an extensive survey conducted by PriceWaterhouseCoopers and released ...

A new school year is starting, and kids are going back to the basics—trading summer camps for classrooms, skateboards for school supplies and video games for textbooks. Like these returning ...