In today’s competitive market, retaining clients is just as important, if not more so, than acquiring new ones. Reducing churn—clients leaving your business—requires a strategic approach centered ...

"Drama-infused" training sessions, where attorneys essentially role-play scenarios, are helpful in training attorneys how to deal with complicated, uncomfortable or contentious situations, says ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relations are the foundation of any business. The more impact a client has on your ...

The economic crisis has damaged revenues, business plans and most importantly, the trust of wealth management clients. According to an extensive survey conducted by PriceWaterhouseCoopers and released ...

"We just received the termination notice, but they didn't even go through the project plan!" This is a statement I heard during a recent meeting. The person's company had just lost a highly desirable ...