In today’s competitive market, retaining clients is just as important, if not more so, than acquiring new ones. Reducing churn—clients leaving your business—requires a strategic approach centered ...

Soft skills have become something of a lost art across a number of industries, particularly in financial services. Emerging technologies like machine learning and artificial intelligence have led many ...

"Drama-infused" training sessions, where attorneys essentially role-play scenarios, are helpful in training attorneys how to deal with complicated, uncomfortable or contentious situations, says ...

NEW YORK, Jan 26 (Reuters) - In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, long-lasting client relationships. That is quite ...

Publicists normally aren’t written about in the press, as it is their job to be in the background, inconspicuously helping their clients have their own desired public image. But behind the scenes, ...

Lawyering isn't only about legal skills. Nowadays, Big Law attorneys need to develop soft skills in business, whether it's active listening, the ability to network and negotiate, or even craft a clear ...