Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close by the end of March.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Property Vault gives agents a centralized, intelligent system to manage off-market listings, connect motivated buyers ...

A database left accessible to anyone online contained billions of records, including sensitive personal data that criminals ...

The audio version of this article is generated by AI-based technology. Mispronunciations can occur. We are working with our partners to continually review and improve the results. Ward 6 Coun. Sam ...

CLAYTON, Mo. – A massage therapist has been jailed for having inappropriate contact with a client. According to a probable cause statement from the Maplewood Police Department, the incident occurred ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

Many B2B marketers are operating in a data vacuum, making critical decisions without a clear view of what “good” actually looks like. They are the strategic architects of their company’s growth engine ...