A new study confirms that chatbot empathy backfires in customer service. Instead of calming frustrated customers, it triggers a negative response that makes the experience feel even worse.

When a service encounter goes south, customers expect empathy. Hearing an employee say, "I share your frustration," can calm ...

Two studies put ChatGPT, Gemini and others to the test on questions of health. In one, they got almost half the answers wrong ...

As ridiculous as some of the clips are, they do a good job of highlighting the many safety issues that delivery robots bring ...

A teen's fake chatbot site has 25 million visitors and hints at the next backlash against an internet stuffed with AI slop.

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud. Since Sears is still a trusted ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Get ready to laugh at some of the funniest fails caught on camera! This compilation is packed with epic oops moments, instant regrets, and ideas that seemed good at the time but went completely wrong.

A real phone call shows AI trying to act like a human but failing, making it clear that businesses should reconsider replacing people with artificial intelligence. PORTLAND, Ore., March 4, 2026 ...

Anthropic PBC’s artificial intelligence chatbot Claude and related consumer-facing applications went down early Monday, with the startup saying it has been grappling with “unprecedented demand” for ...