In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

Amid such uncertain market conditions, Deutsche Telekom AG, Telefonica, S.A. and Telefonica Brasil S.A. should benefit from ...

The U.S. Court of Appeals for the 6th Circuit issued a decision on the consolidated petitions for review of the ...

Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost ...

Here’s why switching to brsk, the provider rated Excellent on Trustpilot, should be your first New Year’s resolution.