From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...

Finally, a OnePlus phone that can do it all—but not without the new Magnetic accessories. The OnePlus 13 retains the ...

With Salt Typhoon still unpurged from U.S. systems, the Government Accountability Office may try to put a price tag on one ...

With winter weather approaching, many will need to get alerts on their phone—and to make sure schools or businesses are entered into the WYFF News 4 snow closings system. Here's the link showing how ...

AVI Systems AVCON acquisition will include maintaining the North Carolina office location to serve customers in that region ...

Discover the impact of 5G technology on electromagnetic radiation exposure. Surprising findings reveal reduced exposure in areas with abundant cell towers.

A voice over IP (VoIP) service can boost your call quality and save you money compared with a traditional landline. These are ...

An actor affiliated with the Chinese government recently hacked the U.S. Treasury Department in a "major incident," officials ...

As we approach 2025, businesses face unprecedented challenges and opportunities in an increasingly interconnected ...