Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Most IP phone systems are deployed within single buildings or on school facilities that are connected via either wired or ...

A voice over IP (VoIP) service can boost your call quality and save you money compared with a traditional landline. These are ...

These corporate policies will affect work-life balance, talent recruitment, the economic health of downtowns, and real estate demand.

Learn why even the cheapest cloud phone system has a virtual switchboard that beats most hardware alternatives on price and ...

One main theme in N&O reporting found North Carolina legislative leaders using the state budget to devote taxpayer dollars to ...

As VoIP calls become more widespread, understanding their vulnerabilities is crucial. Learn about VoIP security, call ...