Is Your Digital Customer Experience Paying the Price? Ben Le Feuvre. Head of Network Services at Sabio Group discusses.

Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 according to Content Guru contact centre survey ...

New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent ...

What are you looking for?

You always have the option, instead, of training your workforce from within and cultivating them, but even that requires you ...

The Challenge – With heavily manual processes in place, it was clear that a more automated approach was required for the management of its then 170 contact centre colleagues. The existing processes ...