The company is still in the early stages of its transformation, which is already having a strong impact on retention, CEO Dan ...

Her shirts, logos and existing clients all have her cell phone number, one of the four lines that the man switched to AT&T ...

Eighty-five percent of customer service and support leaders are expanding human agent responsibilities as AI reduces contact volume and shifts work toward higher-value tasks, according to a survey by ...

Sinch reports that 41% of consumers still prefer talking to a human for support, highlighting a widening gap as businesses ...

Banking giant Lloyds has revealed that 80,000 more customers than previously thought may have been affected by a major tech ...

The 2026 Fifa World Cup will be the biggest World Cup ever in terms of size and scale, with this year’s edition set to be the ...

French Broad Chocolate sold the chocolates in Texas, 39 other states and Washington, D.C., according to the FDA.

T-Mobile is limiting a longtime perk it has advertised for years, despite recently facing elevated customer losses. The move ...

Three, O2 and Lycamobile were the lowest performing networks in the survey of more than 5,000 mobile users by Which?

West Monroe, a global business and technology consulting firm, announced it has been named among Notable Providers in The Customer Experience Strategy Consulting Services Landscape, Q2 2026. The ...

T-Mobile’s loss in postpaid customers last year didn’t stop the carrier from making some bold moves early in 2026. Some of ...

The recall applies to six-speed F-150 vehicles that were produced between March 12, 2014, and August 18, 2017.