The Minnesota Public Utilities Commission (PUC) says it received at least 75 CenturyLink outage complaints just in December.

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

On Call shows the highs of network television and leans on the foundational elements that have built procedural dramas into ...

Verizon has been recognized as a Leader in the first-ever Gartner Magic Quadrant for 4G and 5G Private Mobile Network Services, the only U.S.-based mobile carrier to be placed in the Leaders Quadrant.

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

Online platforms from Amazon to Goodreads to IMDb tap into the so-called “wisdom of the crowd” to rate products and ...

In Prime Video's new cop drama, "On Call" Troian Bellisario portrays a veteran police office trying to show her new trainee ...