The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

It can be difficult to tell the difference between a cold, a bacterial sinus infection, and allergies. Getting a stuffy nose ...

Philippine digitalization has been steadily progressing, but it will face powerful cyber threats as 2025 begins. In its ...

Despite TikTok’s threat remaining hypothetical, the TikTok “divest-or-ban” bill ultimately passed easily. Given that China ...

Reports highlight the severity of cybersecurity risks, citing over 400 million malware incidents in 2023 alone. As MSMEs ...

Microsoft Teams launched as part of the Microsoft 365 suite in 2017, with a free-to-use version available in 2018, and has ...

Good afternoon. Thank you for attending today's Penguin Solutions first-quarter fiscal 2025 earnings call. My name is Tamia, and I will be your moderator for today's call. (Operator Instructions) I ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

AI is driving significant advancements in the telecommunications industry, improving network management, customer service, ...

Telecoms and broadband giant BT Group (inc. Openreach) has today announced the "UK’s largest ever commercial Electric Vehicle ...

What's new about that is that the federal government is now funding smartphone broadband access in remote areas as part of a ...

The round was by defense and maritime venture specialists J2 Ventures and HICO; it is the first time Druid Software has taken ...