SIM swapping attacks have been a threat for years, but gained mainstream attention in 2019 when hackers took over the cellular account of Twitter CEO Jack Dorsey. Because we use our cell phone number ...

Cloud voice telephony services used by Three Ireland will reduce cost and increase security for customers, the company says ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...