PEORIA HEIGHTS, Ill. (WMBD) — Peoria Heights, with an interim fire chief and a small team of firefighters, came up with a plan to reduce response times that could save lives. The proposal at the Board ...

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from more than 15 seconds last year.

AI may become key in helping emergency dispatchers in Montgomery County.

A gunman took hostages in the UPMC Memorial Hospital ICU after learning of his girlfriend's death. West York Police Officer Andrew Duarte was killed by friendly fire during the police response. The ...

Upshur County's emergency response time improves with a unified Computer Aided Dispatch system for law enforcement agencies.

With the City of Lakeland's growing population, the need for 911 dispatchers is increasing as well. The number of calls is increasing year by year as more people move to Lakeland. There is a ...

Denise Amber Lee was kidnapped and murdered in 2008, and the 911 calls associated with her disappearance sparked nationwide reforms.

The Lynchburg Police Department is commending one of its 911 operators for her exceptional ability to guide callers through life-saving procedures.

Skagit 911, the emergency dispatch center in Skagit County, is in the process of implementing artificial intelligence services to aid dispatchers in processing calls, and to improve their performance ...

The El Paso County Regional Communications Center has reopened after a $2.4 million expansion, making it the largest 911 call center in Colorado. The expansion project, ...

Callers to the non-emergency hotline are greeted by Ava, a virtual assistant designed to direct them appropriately ...

New research shows how 911 caller emotion, urgency, and speech patterns can trigger suspicion—and why policing that relies on such cues risks mistakes.