Microsoft is addressing legacy data silos and advancing digital transformation with a combined two-in-one product, Dynamics 365. The new solution, scheduled for release this fall, pulls together ...

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...

When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

For the past few years, Microsoft's Dynamics CRM and ERP business has been in dotted-line no-man's land, organizationally. When Microsoft unveiled its "One Microsoft" reorg in 2013, the Dynamics ...

My company implements Microsoft products. But, compared to the other CRM applications we implement, Microsoft Dynamics has been the toughest one to sell. Is it because of the features of its CRM ...

REDMOND, Wash. — Oct. 8, 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Wednesday announced that it will offer a new Sales Productivity solution that combines Microsoft Dynamics CRM Online Professional ...

Following the launch of Dynamics CRM 2015 last November, Microsoft on Monday announced a Spring update to the software that promises new social, mobile and analytics capabilities along with closer ...

Microsoft's CRM revenue appears to be growing at a 26 percent clip for a 2012 grand total of $1.13 billion according to Gartner, but the numbers may not be what they appear. Ray Wang, principal of ...

Microsoft announced this week it is nearing release of a new version of its customer relationship management (CRM) software -- Microsoft Dynamics CRM for the 2007 Microsoft Office system and Windows ...

Microsoft said Thursday it will acquire FieldOne Systems, a Mahwah, N.J.-based field service management solutions company, in hopes of buttressing its customer service solution offerings. By acquiring ...

Users say the long-awaited new version of Microsoft’s customer relationship management (CRM) software fixes a host of problems. Microsoft CRM 3.0 finally hit the streets in December 2005, and users ...

What Is Microsoft Dynamics CRM? The Microsoft Dynamics suite of cloud-based applications covers both customer relationship management (CRM) and enterprise resource planning (ERP), with the stated goal ...