A widening generational gap between Gen Z agents and older customers is quietly dragging down First Contact Resolution.

The Summer '26 release pushes Sprinklr's CXM platform from listening to autonomous action across service and marketing.

Cinema chain Hoyts has appointed Stephanie Mills as its new managing director. Mills, who has over 20 years of experience in the cinema industry, previously served as Director of Sales, Marketing & ...

Frost & Sullivan is pleased to announce that Fusion CX has been awarded the 2026 North America Customer Value Leadership Recognition in the Customer Experience Management industry for its outstanding ...

KMS Lighthouse, a global leader in AI-powered enterprise knowledge management, today announced a double win at the US Customer Experience Awards (USCXA) 2026, taking Gold in Best Use of AI - Companies ...

Not too long ago, customers remained loyal to businesses because alternatives were limited.

Dine Brands stock is up 70% after our activist stake. Here’s what Applebee’s, IHOP, franchisee trends and upcoming earnings ...

AI is not the differentiator. The differentiator is how well companies connect technology, data and human expertise into one ...

CourierIT delivers across metropolitan centres, regional towns, townships and many rural communities throughout the country.

Few business families can trace their legacy across eight centuries and 19 generations. Fewer still have transformed that ...

Altudo, a leading digital experience and customer experience transformation company, announced FastLane, an AI-powered ...

Davis Development to manage carefully curated luxury apartment communities offering a variety of locations, lifestyles ...