High network latency can ruin call quality, slow websites, and frustrate users. Discover the real causes and how to fix them ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

Are expensive phone plans draining your wallet? Free calling and texting apps offer a practical solution for staying ...

Vonage is a well-known name in the VoIP industry, providing reliable virtual phone numbers to Canadian users. Features such as call analysis, virtual receptionist and the map are resizable. This makes ...