AI works better when one agent thinks and another acts — splitting context from execution makes conversations smoother and ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

At the end of the day do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” ...

Cloud industry architect Zhang Bin stated:Client-side agents need to implement a "three-tier response mechanism"—— Basic ...

Verizon's integration of Google's Gemini AI into its customer service chatbot has led to widespread customer frustration and ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

NEW YORK, Sept. 16, 2025 (GLOBE NEWSWIRE) -- ASAPP, the leading provider of AI-powered contact center software, today announced major advancements to its GenerativeAgent ® Platform, giving enterprises ...

AI-powered voice agents are transforming customer interactions and sales processes across industries. But while the U.S. and ...

Jotform found its roots as an online form builder that gave businesses and entrepreneurs the ability to create well-designed surveys, questionnaires, registration forms, and much, much more. Since its ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Smarsh chooses Agentforce to enhance award-winning customer service and support to deliver faster resolutions, smarter self-service, and measurable efficiency gains ...

Fashion brand Decjuba has joined a growing list of retailers using Keeyu, a startup building AI tools to predict and fix ...