Experts share how retailers are integrating point-of-sale systems, customer relationship management tools and consumer data ...

Accurate address data is the backbone of seamless business operations, whether it’s delivering products, mailing invoices, or ...

Improving the customer journey is not only a strategy, but also a need in the cutthroat market of today. With the correct ...

oU.S.-based companies use Partner Relationship Management tools to extend their global ... aimed at improving end-to-end service automation and customer experience. July 2024: Salesforce ...

Your customer relationship management tool is supposed to save you time, increase your business productivity, and help you build customer relationships through sales, marketing and customer service.

AI is driving advancements in packaging efficiency with applications in areas like predictive demand forecasting, smart ...

"And so this whole notion may make sense in the long term, but in the short term, it's going to mean customers are going to be very careful about where they deploy these tools and very deliberate to ...

While Microsoft Corp.'s (MSFT) Copilot has become the standard-bearer for the first generation of generative-AI software, Salesforce Inc. (CRM) has beaten Microsoft to market on agents. Agentforce 2.0 ...

TTEC Holdings is in a transition period with investments in AI and reorganization, which could drive future FCF growth. Learn ...

See who made the latest edition of the GovTech 100 as we analyze the market serving state and local government IT. With ever-more investment in gov tech, several large firms have begun merging with ...

AI isn’t just disrupting the status quo; it’s leveling the playing field, creating opportunities for anyone bold enough to ...