There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

As we approach 2025, businesses face unprecedented challenges and opportunities in an increasingly interconnected ...

With winter weather approaching, many will need to get alerts on their phone—and to make sure schools or businesses are entered into the WYFF News 4 snow closings system. Here's the link showing how ...

A voice over IP (VoIP) service can boost your call quality and save you money compared with a traditional landline. These are ...

The U.S. National Highway Traffic Safety Administration said on Tuesday it had opened a probe into about 2.6 million Tesla ...

U.S. regulators have opening an investigation into 2.6 million Tesla after reports of crashes involving the use of company ...

RingCentral's improved gross margin and reduced expenses indicate a likely path to profitability in 2025. See why I rate RNG ...

Among the business leaders and scientists to attend Bell's demonstration was Louisville's J.B. Speed. Soon after, the city ...

A CCP-affiliated hacker reportedly targeted the U.S. Treasury Department in a "major incident," this month, gaining access to workstations and sensitive documents.