Rapid advancements in 5G will create entirely new use cases, such as network APIs, proving major tailwinds for Ericsson’s cloud and software and enterprise segments. A greater mix of software revenue ...

A trio of Seattle-area entrepreneurs have created AZX, a boutique company creating bespoke AI solutions for critical industries.

There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...

Mako Networks, a global leader in PCI-certified network management solutions, announced today that they have been named an INTERNET TELEPHONY Hosted VoIP Excellence Award winner for 2024 for their ...

Kimberlee is a career entrepreneur and small business owner. She utilizes her experience as a freelance writer who makes tough concepts easy to digest for readers. As a small busi ...

White paper serves as a comprehensive guide for business leaders, technologists, and policymakers interested in understanding ...

In 2025, cyber attacks targeting VOIP providers are projected to increase, as more businesses rely on this technology for ...

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.