Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Most IP phone systems are deployed within single buildings or on school facilities that are connected via either wired or ...

A voice over IP (VoIP) service can boost your call quality and save you money compared with a traditional landline. These are ...

These corporate policies will affect work-life balance, talent recruitment, the economic health of downtowns, and real estate demand.

Learn why even the cheapest cloud phone system has a virtual switchboard that beats most hardware alternatives on price and ...

One main theme in N&O reporting found North Carolina legislative leaders using the state budget to devote taxpayer dollars to ...

As VoIP calls become more widespread, understanding their vulnerabilities is crucial. Learn about VoIP security, call ...

SIP trunking connects your PBX phone system to the cloud for internet-based calling. This benefits your business by lowering ...

We’ve done the dirty work for you, and rounded up what we consider to be the best power banks and portable chargers for a number of needs. Prepare to say good by to your nomophobia (that’s a phobia of ...

This is why many of the games with the best progression systems include the ability to respec. Sure, every decision in an RPG should carry weight, but nobody likes wasting their time. These are ...

Virtual keyboards offer advantages that work well for the best Android tablets, phones, and even Chromebooks. One of our favorites is Gboard, which has features and customization options that ...

The Xiaomi 14 Ultra packed a superb camera setup. Its follow up could be one of the best camera phones of next year. Andrew is CNET's go-to guy for product coverage and lead photographer for Europe.