Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

The IT tech company plans to use Confluent’s data stream platform to drive AI deployment and governance and analysis for ...

Agentic AI systems capable of making decisions without explicit prompts are forcing enterprises to rethink accountability.

Most recently of Nintex, Amit Mathradas has a track record in scaling and transforming companies, as well as integrating AI ...

Emerging AI-powered data discovery and semantic search tools promise to cut through the fragmentation, helping CX teams turn ...

Nearly 70% of customers say what matters most in a support interaction is a satisfactory resolution, not how quickly they can ...

Alan Quayle wanders the world helping people gain an edge in high tech. His 29 year career spans BT, Lucent (now Nokia), Cambridge Technology Partners (now Atos Consulting), founding Teltier (one of ...

Craig Riegelhaupt is the Director of Product Marketing for Mobile Solutions at Tangoe. His broad background in technology, finance, and hands-on experience with start-ups allows him to view business ...

Analyst John Malone explains how list-price stability, discounting, lifecycle transitions and bundle restructuring really ...

Training is essential for getting the most out of your AI investments – so get help from your AI vendors in putting together your adoption program.

The new narrative is that UCaaS is mature, Webex Meetings are in decline, and Webex Contact Center is too limited. This ...