Mozark raises $40 million in Series B led by IFC and RMB Capitalworks. Platform expansion focus. Capital supports global ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...

Witnessing cardiothoracic surgeons at work offers a powerful reminder of why real-world immersion matters for modern brand storytelling.

AI-native platform processes 10 billion events and delivers 400 million decisions each day, helping Fortune 500 clients power real-time customer personalization PALO ALTO, Calif.—March 11, 2026—Auxia, ...

New standalone platform layers predictive and rule-based AI onto existing CX systems without requiring migration.

New joint capabilities position Klaviyo and Shopify at the center of global retail infrastructure, helping brands scale across markets with a unified data foundation BOSTON--(BUSINESS WIRE)--Klaviyo ...

From Europe to Asia, 70 destinations in 35 local markets now operate on a unified AI-powered search and retrieval engine, giving travelers instant access to regionally curated offers SAN ...

Sinch AB (publ) today announced at Enterprise Connect new innovations across its Enterprise Voice platform, including Voice Relay, a new capability that enables developers to connect text-based ...

AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

Klaviyo’s global consumer research identifies four distinct AI consumer personas and reveals sharp divides across gender, generation, and region BOSTON, MA — March 10, 2026: Klaviyo today released its ...

Headless CMS promises speed, but scale exposes a different challenge: whether the architecture underneath can keep growth ...