There’s a notable intersection between business and knowledge process outsourcing and academics — and Bill Hefley’s life experiences meet right in the middle. After spending years working in both ...

Most data governance models weren’t built for AI. They were designed to ensure compliance, not to support real-time decision-making. They helped manage audits and reports but were never intended to ...

With AI-related layoffs drawing plenty of attention as companies continue to boast about heavy increases in efficiency, two leaders in the nearshoring space are showing hesitance to embrace what is ...

Paraguayan President Santiago Peña has announced plans to expand the country’s successful maquila regime to cover BPO and KPO services.

Several Latin American countries in the region are now safer than the United States, according to the 2025 Global Peace Index (GPI).

Global Capacity Centers (GCCs) are now hiring more technology professionals in India than traditional IT services firms, according to Info Edge.

Bolivia appears set to break with leftist leadership, as both candidates advancing to the presidential runoff represent alternative political traditions.

Volkswagen has appointed CI&T, a global technology transformation services provider, as its Digital Agency of Record (DAOR) in the United States.

Enterprise software provider Zendesk is ramping up operations in key Latin American markets to tap into the surging demand for AI solutions in contact centers.

BPO provider iQor has acquired Nashville-based JumpCrew, marking its shift from a pure customer experience CX outsourcer to a full customer lifecycle partner. The deal brings outsourced B2B sales and ...

Latin America’s outbound investment is surging, and a majority of that capital is staying within the region.

U.S.-based satellite internet provider Omnispace has entered the Argentine market, setting the stage for direct competition with Elon Musk’s Starlink.