In the age of big data, analytics tools have evolved beyond simple reporting. Today’s businesses rely heavily on two powerful types of analysis to guide strategy and improve performance: predictive ...

Improved interoperability can lead to greater connectivity that produces real-time data to enrich enterprise analytics tools—optimizing prescriptions, and ultimately producing better outcomes. The ...

Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.