FORT WORTH, Texas--(BUSINESS WIRE)--First American by Deluxe, a leading payment technology provider, has received the Association of TeleServices International (ATSI) Call Center Award of Distinction ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation analytics to drive business improvement, today announced it was named the 2021 CCW Excellence Award winner for ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...