How 911 calls actually work, according to a former dispatcher

Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help faster.
WOOD Grand Rapids on MSN

Event aims to promote 911 awareness, water safety

Knowing what questions to anticipate when calling 911, what color swimsuit is the most visible in lakes and pools, or even how to do the basics of CPR until professionals arrive can make lifesaving ...