If your business is starting to grow quickly, you’ve likely discovered it needs a sturdier foundation to better scale your customer support/service team. A robust foundation is what enables support ...

Medicare has strict processes and procedures in place to ensure its beneficiaries receive safe, efficient, fair, and effective care. Learn more.

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

September 27, 2022 - Failing to provide discovery as required by the Federal Rules of Civil Procedure risks sanctions. The standard for conduct in discovery, however, is not perfection. So, what lies ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

The Food Safety and Quality Assurance professional development course provides professionals with a comprehensive understanding of modern food safety and quality assurance programs, regulations and ...

Behind the scenes: A day in the life of a quality assurance tester Your email has been sent Marc Shiota didn’t expect to start working for an aerospace company doing testing on software and hardware ...