Delighting customers takes work. VoIP phone providers are not exempt. The product must deliver as promised. It requires a stellar warranty. And copious amounts of support must be in place. And ...

VoIP facesa key hurdlebefore it becomes a ubiquitous technology for enterprise users. Only 12 percent of surveyed businesses use VoIP. A full 88percent of enterprise VoIP users are "satisfied" or ...

For many companies, the tough decision isn't whether to use IP telephony or not -- it's which vendor to choose. There may be considerations of current voice or data vendors already at use in an ...

As part of Network World’s brand new, blown out VoIP Buyer’s Guide, Senior Editor Cara Garretson outlines nine questions you as an IT manager should ask any vendor trying to sell you VoIP security.

Picking 25 established unified communications and VoIP providers the IT channel absolutely, positively needs to know? It's hardly an exact science. You'll notice that we have focused our attention ...

Vendors at this week’s VoiceCon Spring 2007 conference say they want to extend the reach of corporate VoIP technology to mobile users, while making VoIP a more integral part of other corporate ...

The successful deployment of VoIP (voice over Internet Protocol) over future 4G networks will determine the technology's sustainability, according to a Maravedis report. The research firm said in its ...

Here’s where to turn when selecting a VoIP provider. Many of these vendors will be familiar, since most also sell legacy phone systems Most of these vendors offer a mix of TDM-based and VoIP products ...