The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

Skagit 911, the emergency dispatch center in Skagit County, is in the process of implementing artificial intelligence services to aid dispatchers in processing calls, and to improve their performance ...

The Lynchburg Police Department is commending one of its 911 operators for her exceptional ability to guide callers through ...

Callers to the non-emergency hotline are greeted by Ava, a virtual assistant designed to direct them appropriately ...

The dispatch center that coordinates police and fire response for nearly 300,000 residents in Ingham County has severe ...

The El Paso County Regional Communications Center has reopened after a $2.4 million expansion, making it the largest 911 call ...

BARROW COUNTY, Ga. — Two Barrow County E-911 dispatchers put their training to the test this summer to help two mothers successfully deliver two babies. Barrow County’s Emergency Medical Dispatch (EMD ...

AI may become key in helping emergency dispatchers in Montgomery County. U.S. Army recruits tap out fellow soldier who lost ...