Hilton's CEO, Christopher Nassetta, said he's not afraid of customers with problems. He said solving customers' problems makes them more loyal to a brand, rather than perfect service. Hilton has over ...

Mike Amery awoke to a rapid-fire succession of missed calls on his cellphone. They had come minutes apart, between 11:30 p.m. and midnight. At breakfast, he was a knot of nerves and worry. What ...

When a hotel stay doesn't meet your expectations, you may be inclined to slam the property on social media or write a bad review online, but that shouldn't be your first move. "The guest has a lot of ...

A problem doesn't last a lifetime. But how you deal with it can make it linger for years without resolution. In my studies about the topic, I've identified that, in addition to everything that ...

Are you struggling to find effective solutions to problems you face in your professional or entrepreneurial ventures? Are you often indecisive when faced with complex decisions? The ability to solve ...

Problem-solving is an essential life skill that involves identifying, analyzing, and resolving challenges effectively. Have you ever found yourself staring at a problem, feeling like you’re trying to ...