The Insurance Ombudsman exists for a simple reason. When a policyholder’s complaint is not resolved by the insurer, there should be a forum that is quick, free, and accessible. The current framework ...

NEW DELHI: Claims disputes are a familiar part of the insurance industry. Policyholders routinely approach the insurance ombudsman seeking relief after insurers reject claims they believe are genuine.

The Karnataka High Court on Wednesday (July 1) dismissed an appeal filed by the Office of the Insurance Ombudsman challenging ...

When complaint numbers rise, the instinct is often to ask the simple question: what’s driving it? In today’s insurance environment, however, the answer is rarely straightforward, says Katrina Shanks, ...