Artificial Intelligence (AI) is rapidly changing the game for enterprise resource planning (ERP) systems, especially w ...

One CRM feature unique to Microsoft Dynamics, LinkedIn Sales Navigator, gives agents an access to LinkedIn’s more-than-560-million-strong network from within the Dynamics Sales dashboard.

Microsoft is addressing legacy data silos and advancing digital transformation with a combined two-in-one product, Dynamics 365. The new solution, scheduled for release this fall, pulls together ...

CRM "We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers ...

In-Depth. Microsoft Dynamics CRM 3.0 Is Well Worth the Wait. Users say the long-awaited new version of Microsoft’s customer relationship management (CRM) software fixes a host of problems.

Let’s now look at how Microsoft Dynamics vs. Salesforce CRM stack up in terms of different usability factors, such as interface design, ease of navigation, learning curve and customization options.

Microsoft is leveraging its partnership with OpenAI to incorporate AI capabilities directly into its CRM and ERP products. Dubbed Microsoft Dynamics 365 Copilot, the new offerings are designed to ...

The Dynamics CRM roadmap to which these future technology tweaks will be made is already largely in place. I found a few references on various sites to Microsoft's codenames for the next few ...

Based on OpenAI’s GPT-3, Microsoft’s new Dynamics 365 Copilot is an extension to its existing CRM and ERP software, working alongside those applications to assist in answering questions ...

The new CRM will be a combination of Microsoft Dynamics 365, Adobe Experience Cloud and C3.ai’s industry-specific data models, allowing for end-to-end customer engagement and real-time customer ...

Its flagship Dynamics 365 CRM maps integration app, Maplytics™, a 5-star rated Preferred App on Microsoft AppSource, is changing the way locational intelligence is leveraged with features like ...