Margins matter. The more inContact (NAS: SAAS) keeps of each buck it earns in revenue, the more money it has to invest in growth, fund new strategic plans, or (gasp!) distribute to shareholders.

As I talk to customers (and yes, other vendors) about NICE and inContact, questions often center on whether the two companies, post-acquisition, operate independently or as a single entity. NICE ...

inContact announced the acquisition of workforce optimization, or WFO, provider, CallCopy, which offers its products and services under the name "Uptivity." Based in Columbus, Ohio, Uptivity provides ...

Cloud-based contact center solutions and optimization provider inContact has released version 13.1 of its platform. The newest release offers customer service managers the chance to view customer ...

2019 DEVone Partner Awards spotlight companies who develop and integrate innovative applications for NICE inContact CXone cloud customer experience platform The NICE inContact DEVone Ecosystem, one of ...

inContact, a provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the second major release of its cloud contact center ...

JERUSALEM, May 18 (Reuters) - Israeli software provider Nice Systems said on Wednesday it was acquiring U.S.-based inContact, a leader in cloud contact center software, for about $940 million dollars.

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers – ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced Omdia, a leading global technology research firm, has recognized the company as the market leader in ...

Partners with network performance monitoring company to deliver call quality reporting. inContact has announced availability of the Fall 2015 release of its cloud contact center platform. The ...

Although business headlines still tout earnings numbers, many investors have moved past net earnings as a measure of a company's economic output. That's because earnings are very often less ...