Agile service management means applying the agile mindset to IT service management, a concept that is as simple as that. Take into account, though, that this is not something that has often been done ...

Why have many organizations implemented only four or five of the 26 defined IT infrastructure library (ITIL) 2011 best-practice processes given the strength and magnitude of guidance in the ITIL IT ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...

In 1944, the CIA’s precursor, the Office of Strategic Services, distributed the Simple Sabotage Field Manual, a pamphlet containing instructions on how Allied sympathizers in Nazi Germany might weaken ...

Following on from its successful interpretation of the Information Technology Infrastructure Library (ITIL) version 2, Casewise®, the thought leaders in Business Processing Modeling, Enterprise ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

ITIL, once known as the Information Technology Infrastructure Library, was last updated in 2011. A lot has happened since then, and for an ITIL 2018 release to regain the relevance that the IT service ...

Information Technology Infrastructure Library (ITIL) best practices for IT Service Management (ITSM) have become the accepted basis of improved service delivery, serving as a framework for the closer ...

In a recent newsletter, we pointed out that poor WAN management processes cause the majority of WAN outages. We also noted that in spite of this fact, most network organizations focus much more on ...

The IT Infrastructure Library (ITIL) "should be a strong requisite" for companies looking to improve outsourcing relationships, according to a Hewlett-Packard executive. Developed by the U.K. Treasury ...