A while back, I wrote a small story about Marriott introducing check-in kiosks at select hotels as part of a test that could lead to a major rollout of the self-service system sometime down the road.

The platform combines self-service check-in kiosks, digital keys, and AI messaging to deliver a unified guest experience for ...

Henry Harteveldt, vice president of travel research at Forrester Research, could not get the kiosk at the Sheraton New York Hotel and Towers to work. “You mean our dust collectors?” an employee asked ...

Hilton Hotels Corp, Hyatt Hotels Corp. and Starwood Hotels & Resorts Worldwide this month announced they have expanded the number of properties with electronic lobby kiosks and upgraded the machines' ...

Anuli is a writer and new-media enthusiast who dreams about becoming the sixth Spice Girl. Until then follow her on Google+ or Twitter: @akaanuli. Vacations are meant to be stress-free outings. But ...

Business traveler Richard Bergquist had one thing on his mind as he checked out of the Hilton Chicago on Wednesday morning. Speed. “All I want is to get my receipt and to get in and out fast,” said ...

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There’s nothing worse for tourists or convention-goers arriving in Las Vegas after a four-hour flight from the East Coast or four-hour drive from Southern California than facing a long line at a hotel ...