Genesys CEO Tony Bates sees AI orchestration as the next battleground, with the platform positioning itself alongside Salesforce and NICE in the race to shape the customer journey.
BOSTON, Jan. 15, 2025 /PRNewswire/ -- boost.ai, a leading provider of conversational AI (CAI) solutions today announced its Enterprise AI solution is now available on the Genesys AppFoundry®, a ...
Genesys and Google released new generative AI tools that give users more automation features for contact centers. After spending several years building AI tools to help human agents work more ...
Genesys is expanding its Agentic Virtual Agent as enterprises look to move customer-facing AI beyond answering questions and toward completing work across business systems. Announced at Xperience 2026 ...
Genesys, which is rapidly advancing its agentic AI customer service technology, has thrown open the doors of its platform to agents of many stripes and is reinforcing the backbone of its agentic ...
Genesys has introduced a new set of Genesys Cloud capabilities aimed at helping enterprises coordinate increasingly autonomous customer experiences across AI agents, human employees, workflows and ...
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