The demise of free shipping and returns has been projected enough times over the past eight years that it could evoke the Mark Twain quote, “the report of my death was an exaggeration.” A Google ...

Returning stuff you buy online is about to get really expensive. You know how sometimes you’re the jerk? Maybe you’re a little aggressive with a lane change to make your exit on the highway. Or you ...

Free shipping is standard practice for omnichannel retailers looking for a bite out of Amazon’s market share. Now, offering returns at no extra cost has become de riguer, too. “In an increasingly ...

Thankfully, many retailers are offering generous shipping policies for their products, with some offering free two-day shipping or even same-day delivery if you pay extra. And just in case the gift ...

Shoe purchases, along with apparel, remain the most returned items by category.

A surge in product returns through the pandemic is leveling off as retailers' generous return policies get 'harder to sustain,' a new report says Shoppers visit the American Dream mall in East ...

Shipping still sells. Free, fast shipping continues to drive conversions and reduce cart abandonment, especially when unexpected fees are avoided. Returns build trust. Simplified, no-hassle returns ...

Google now allows online stores to manage shipping and return policies via Search Console. This simplifies providing vital information to customers. The feature can potentially boost sales for ...

Retailers should consider offering label-free and package-free returns to improve the customer experience, decrease costs, and support sustainability. Label-free and package-free returns benefit both ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Most consumers are unwilling to travel more than five miles ...