The 2025 Airline Quality Rating returns with a new list of winners and losers. Here’s a look at which airlines deliver the best customer service and operational efficiency. After years of operational ...

Southwest Airlines used to be known for its customer service. In fact, like many people, I preferred to fly Southwest because ...

Southwest Airlines issues a statement to customers. Southwest adopted assigned seating, ending its long-standing open-seating policy in January. Issues arose as overhead bins fill before all ...

Southwest says it plans to work out the kinks in its new policies, but passengers say they're losing patience.

Southwest Airlines said tweaks to its boarding process and new overhead bins should make trips smoother for passengers.