At the end of the day do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

SAN FRANCISCO, Feb. 25, 2025 /PRNewswire/ -- Jotform, a leading online form builder and automation platform, is revolutionizing customer service with its launch of Jotform AI Agents. Jotform's ...

Verizon's integration of Google's Gemini AI into its customer service chatbot has led to widespread customer frustration and complaints across social ...

The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people ...

ZVOX is an AI voice agent platform designed to help enterprises scale customer interactions with speed and intelligence. By ...

AI works better when one agent thinks and another acts — splitting context from execution makes conversations smoother and ...

The new conversational agent eliminates menus and keypads, allowing users to speak naturally with their bankMEXICO CITY, Sept ...

Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. (Getty Images) For airline customer service workers, the ...