AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

Chicken brand Jollibee has selected Qualtrics to provide the feedback collection (through digital surveys), omnichannel analytics (analyzing unstructured feedback like store reviews or customer ...

Customer behavior insights. Sentiment analysis improves customer satisfaction and allows businesses to act on customer feedback quickly. Weather and sentiment synergy. Combining weather data with ...